BUSINESS CAPABILITY MAP - Logistics Services

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Description	EN: The  Logistics Services map groups together all logistics capabilities handled by Core Operations. FR: La carte des  Services de logistiques regroupe toutes les capacités logistiques prises en charge par les Fonctions opérationnelles.
Name (FR)	Services de logistiques
Packaging Library	Enterprise Operations

TREE VIEW

•    Logistics Services

  The  Logistics Services map groups together all logistics capabilities handled by Core Operations.

  •    Inventory Management (*)

    Focuses on efficient control, tracking, and optimization of inventory levels. It involves maintaining optimal stock levels, accurate tracking, forecasting demand, and ensuring effective storage and retrieval. By balancing lead times, order quantities, and demand fluctuations, it reduces costs, prevents stockouts or overstocking, and ensures timely order fulfillment.
    

    •    Inventory Optimization

      Focuses on maintaining optimal stock levels by balancing factors such as lead times, order quantities, and demand fluctuations. It integrates with accounting systems to provide analysis of costs, inventory turnover, and profitability. This helps avoid overstocking and stockouts while maintaining efficient operations and cost control.
      

    •    Inventory Planning

      Involves analyzing historical data, forecasting future demand, and aligning inventory levels accordingly. The goal is to ensure sufficient stock availability while minimizing excess inventory and related holding costs. Accurate planning supports operational efficiency, timely production schedules, and cost reduction.
      

    •    Stock Keeping

      Involves systematically tracking and recording all movements of inventory, including stock levels, locations, and movements across various storage points within the enterprise. This ensures real-time visibility into inventory status, reduces errors, prevents stock discrepancies, and enhances decision-making with reliable data.

    •    Warehouse Management

      Manages the efficient storage, retrieval, picking, packing, and shipping of inventory within warehouse operations. It ensures that warehouses are optimized for space, labor efficiency, and quick order fulfillment. This capability helps reduce operational delays, improve order accuracy, and meet customer demands promptly.
      

  •    Reverse Logistics

    Manages the flow of products and materials in reverse, including returns, recycling, or repair of end-of-life or excess products. This capability optimizes sustainable resource management by reducing waste and recovering value from products at the end of their lifecycle. Its utility includes minimizing return-related costs and enhancing customer satisfaction through efficient processes for handling defective or unwanted products.

    •    Product Returns Processing

      Manages the returns process for goods from customers, ensuring efficient handling, inspection, restocking, or disposal. The aim is to streamline returns, minimize costs, improve operational efficiency, reduce waste, and maintain customer satisfaction. This capability helps in identifying reasons for returns, enhancing product quality, and improving customer loyalty.
      

    •    Recycling & Disposal

      Manages the disposal of products that are no longer usable, ensuring compliance with environmental regulations. The aim is to reduce environmental impact by overseeing recycling processes and ensuring proper disposal of materials. This includes minimizing landfill waste, optimizing recycling operations, and ensuring sustainability, all while meeting regulatory standards.
      

  •    Transportation Services

    Involves the comprehensive management of goods and merchandise transportation flows. This capability encompasses planning, optimizing, and executing transportation operations across various modes such as road, sea, and air. Its utility lies in facilitating efficient coordination of transport activities, minimizing costs, and ensuring adherence to delivery schedules. The goal is to achieve fast, reliable, and cost-effective delivery of goods while optimizing the utilization of available transport resources.

    •    Delivery Scheduling

      Organizes and ensures the accurate scheduling of deliveries, optimizing the use of transport resources while meeting customer deadlines. This capability aims to improve operational efficiency by reducing delays, ensuring timely deliveries, and improving customer satisfaction through effective planning and coordination.
      

    •    Freight Coordination

      Coordinates freight services, including rate negotiation, documentation, and managing transportation logistics. The aim is to ensure timely, cost-effective deliveries, maintain good relationships with freight service providers, and minimize disruptions in the supply chain. This enhances efficiency while controlling transportation costs.
      

    •    Route Optimization

      Plans the most efficient and reliable transportation routes for goods, minimizing time and fuel costs while improving delivery efficiency. This capability helps reduce overall transportation costs, improve delivery times, and decrease the environmental impact by ensuring optimal fuel consumption and travel routes.
      

  •    Warehousing and Distribution

    Entails managing physical warehouses where goods are stored, sorted, and prepared for distribution. This capability ensures secure and organized storage, facilitating prompt and accurate shipping based on customer orders and preferences. It is essential for optimizing warehouse operations, reducing inventory management costs, and enhancing customer satisfaction through timely and efficient deliveries.

    •    Distribution Network Planning

      Plans and optimizes the network of warehouses and distribution centers to ensure cost-effective and fast delivery. This capability aims to reduce transportation costs, improve inventory flow, and enhance service levels by strategically positioning warehouses and ensuring efficient routing of goods.
      

    •    Order Fulfillment

      Oversees the picking, packing, and shipping of customer orders from the warehouse to ensure timely delivery. The goal is to minimize delays, increase accuracy in order processing, and improve customer satisfaction by ensuring that products are delivered on time and in the correct condition.
      

    •    Warehouse Layout Optimization

      Designs and arranges warehouse space to maximize storage efficiency and minimize time spent picking orders. This capability focuses on improving warehouse flow, reducing handling times, and increasing storage capacity, ultimately increasing operational efficiency and reducing costs.
      

MAP VIEW