BUSINESS CAPABILITY - Order Management
| Description | EN: Involves efficiently handling the receipt, processing, and fulfillment of customer orders, ensuring timely delivery and customer satisfaction. This capability streamlines order processing workflows, integrates with inventory systems to check stock availability, and automates order tracking to enhance overall sales performance and improve the customer experience. FR: Implique la gestion efficace de la réception, du traitement et de l'exécution des commandes clients, garantissant une livraison en temps opportun et la satisfaction du client. Cette capacité rationalise les flux de traitement des commandes, s'intègre aux systèmes de gestion des stocks pour vérifier la disponibilité des produits, et automatise le suivi des commandes pour améliorer les performances globales de vente et enrichir l'expérience client. |
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| Name (FR) | Gestion des commandes |
| Classifying categories | 
Sales & Distribution |
| Parent Maps | 
Sales & Distribution Services (from: 
Enterprise Operations) |
| Packaging Library |
Enterprise Operations |
TREE VIEW
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Order ManagementInvolves efficiently handling the receipt, processing, and fulfillment of customer orders, ensuring timely delivery and customer satisfaction. This capability streamlines order processing workflows, integrates with inventory systems to check stock availability, and automates order tracking to enhance overall sales performance and improve the customer experience.
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Inventory Allocation
Ensures the efficient allocation of inventory for orders, balancing stock levels with demand. This approach optimizes product availability and minimizes stockouts or overstocking by leveraging real-time data and predictive analytics to align inventory with customer demand.
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Order Processing
Manages the end-to-end order lifecycle, from order entry to validation and confirmation. It ensures timely and accurate processing to meet customer needs, integrating automation and error-checking systems for seamless order completion and enhanced customer satisfaction.
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Shipping and Delivery Coordination
Oversees logistics for timely and accurate delivery, coordinating with carriers and tracking shipments to ensure customer satisfaction. It aims to optimize delivery efficiency, reduce delays, and provide real-time tracking updates to customers for transparency and better service.
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